Privacy Policy

Privacy Policy regarding the processing of personal data

We consider ensuring the right to personal data protection as a fundamental commitment of THAIco SPA, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as any other applicable legislation in Romania. As one of the key principles of this legal framework is transparency, we have prepared this document informing you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through our website or mobile apps.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will post the amended version of the Privacy Policy on our website, so please check the contents of this Privacy Policy periodically.

Who we are and how to contact us

THAIco SPA is the trade name of ORIENTAL THAI SPA SRL, a legal entity of Romanian nationality, having its registered office in Bucharest, Intrarea Sevastopol nr.1, sector 1 with the number in the Trade Register J40/11029/2016 , unique tax registration code 36438592 (hereinafter "THAIco SPA" or "we"). For the purposes of data protection legislation, we are an operator when processing your personal data.

As we are always open to hear your views, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the THAIco SPA Data Protection Officer at the e-mail address contact[@]thaicospa.ro or by post or courier at Intrarea Sevastopol nr.1, Sector 1 Bucharest - with the mention: for the attention of the THAIco SPA Data Protection Officer.

What categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you give us. For example, we receive information from you as follows:

When you place an order, you provide us with information such as: the product you want, your first and last name, delivery address, billing details, payment method, phone number, credit card details, etc.

We may also collect and further process certain information about your behaviour while visiting our website or using our smartphone app, in order to personalise your online experience and provide you with offers tailored to your profile. We invite you to learn more about this by consulting the section on processing purposes below.

On our website we may store and collect information in cookies and similar technologies in accordance with our Cookie Policy.

We do not collect or otherwise process sensitive data, which are included by the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors who have not reached the age of 16.

What are the purposes and grounds for processing

We will use your personal data for the following purposes:

To provide THAIco SPA services for your benefit.
This general purpose may include, as appropriate, the following:

a) Order processing, including order taking, validation, dispatch and invoicing;

b) Solving cancellations or problems of any kind relating to an order, the services purchased;

c) Return of the products according to the legal provisions;

d) Reimbursement of the value of the products according to the legal provisions;

e) Providing support services, including providing answers to your questions regarding your orders or the services of THAIco SPA or THAIco SPA partners.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a service between THAIco SPA and you. Also, certain processing subsumed by these purposes is required by applicable law, including tax and accounting law.

For marketing
We want to keep you up to date with the best offers for the products/services you are interested in. To this end, we can send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information on added services. We always ensure that these processing operations are carried out in compliance with your rights and freedoms and that decisions taken on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change and withdraw your consent at any time by:

- By accessing the unsubscribe link displayed within the messages you receive from us; or by

- Contact THAIco SPA using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for a legitimate interest of ours, we take care and all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can always ask us, by the means described above, to stop processing your personal data for marketing purposes and we will comply with your request.

In defence of our legitimate interests
There may be situations where we use or transmit information to protect our rights and business. These may include:

- Measures to protect the THAIco SPA website and platform users from cyber attacks:

- Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;

- Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in safeguarding our business, it being understood that we ensure that any measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

How long we keep your personal data

As a general rule, we will store your personal data indefinitely. You may request us to delete certain information at any time and we will comply with such requests, subject to the retention of certain information even after account closure, where required by applicable law or our legitimate interests.

To whom we transmit your personal data

Where appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

- payment/banking service providers (Mobilpay.ro - Privacy Policy);

- web traffic and statistics service providers (Google Analytics - Privacy Policy);

If we are under a legal obligation to do so or if it is necessary to protect a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties who are private legal entities is carried out in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

To which countries we transfer your personal data

We currently store and process your personal data on the territory of Romania.

However, we may transfer some of your personal data to entities located in the European Union or outside the European Union, including to countries that are not recognised by the European Commission as having an adequate level of protection of personal data.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, other safeguards such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States of America.

You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, and the safeguards we have put in place in relation to these transfers.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organisational measures in accordance with industry standards.

The transmission of your personal data is done using encryption algorithms and we store it on secure servers, while ensuring data redundancy.

We use the services of the payment processor MobilPay to make payments. All payment information is encrypted.

Despite the measures taken to protect your personal data, please be aware that the transmission of information over the Internet in general, or via other public networks, is not completely secure and there is a risk that data may be seen and used by unauthorised third parties. We cannot be responsible for such vulnerabilities of systems not under our control.

What rights do you have

The General Data Protection Regulation gives you a number of rights in relation to your personal data. You can request access to your data, correct any mistakes in our files and/or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to take legal action. Where applicable, you may also benefit from the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.

More information on each of these rights can be found in the table below.

To exercise your rights, you can contact us using the contact details above. Please note the following if you wish to exercise these rights:

Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the e-mail address. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees. We will not charge you a fee to exercise any right in relation to your personal data unless your request for access to information is unfounded, i.e. repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees charged before we deal with your request.

Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than one month. We may ask you if you can tell us exactly what you would like to receive or what you are concerned about. This will help us to act more quickly and shorten the response time to your request.

Third party rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

Rights concerned
Description
Access

You can ask us:

to confirm whether we process your personal data;
to provide you with a copy of this data;
provide you with other information about your personal data, such as what data we hold, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where we obtained your data, to the extent that information has not already been provided to you through this notice.

Correction
You can ask us to rectify or complete your inaccurate or incomplete personal data.

We may try to verify the accuracy of the data before correcting it.

Deleting data
You can always ask us to delete your personal data.
We are not obliged to comply with your request to delete your personal data if the processing of your personal data is necessary:

for compliance with a legal obligation; or
to establish, exercise or defend a right in court.
There are certain other circumstances in which we are not obliged to comply with your request to delete data, although these are the two most likely circumstances in which we may refuse your request.

Restriction of data processing
You can ask us to restrict the processing of personal data, but only if:

their accuracy is disputed (see the rectification section) to allow us to verify their accuracy; or
the processing is unlawful, but you do not want the data to be deleted; or
they are no longer needed for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or
you have exercised your right to object, and verification of whether our rights prevail is ongoing.
We may continue to use your personal data following a restriction request if:

we have your consent; or
to establish, exercise or defend a right in a court of law; or
to protect the rights of THAIco SPA or any other natural or legal person.

Data portability
You can ask us to provide your personal data in a structured, commonly used and machine-readable format, or you can request that it be "ported" directly to another data controller, but in each case only if:

the processing is based on your consent or the conclusion or performance of a contract with you; and
processing is done by automatic means.

Opposition
You may object at any time, for reasons relating to your particular situation, to the processing of your personal data on the basis of our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.

You may also object at any time to the processing of your data for direct marketing purposes, without giving any reason, in which case we will cease such processing as soon as possible.

Complaints
You have the right to lodge a complaint with the supervisory authority about the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are as follows:

National Supervisory Authority for Personal Data Processing

B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Phone: +40.318.059.211 or +40.318.059.212;

E-mail:anspdcp@dataprotection.ro

Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise to make every effort to resolve any issues amicably.

We remind you that you can contact the THAIco SPA Data Protection Officer at any time by sending your request in any of the following ways:
- by e-mail to: contact@thsicospa.ro or

- by post or courier to the address: Bucharest, Intrarea Sevastopol nr.1, Sector 1 - with a mention to the attention of the THAIco SPA Data Protection Officer.